Derrimut Gym complaint?

Do you have a dispute or a bad customer experience with Derrimut Gym? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Derrimut Gym support is by email at support@derrimut247.com.au, the address Derrimut 24:7 gives on its contact page for all enquiries and support requests. Each club also has its own phone number on the club locations page of the Derrimut website, and some requests, such as cancelling, are handled in person at your home club. Include the name on your membership, your home club and the dates involved.

Membership charge you dispute? Start your complaint here as well: we push it out to Derrimut by email, social media and printed letters.

Derrimut 24:7 memberships are cancelled at your home club: the FAQ on the Derrimut website says to visit the club and request cancellation in person, and the membership terms set 30 days' notice to cancel, with a 7-day cooling-off period after joining. The weekly payments are collected by EZYPAY, so check your statements once the notice period has run.

Ask the club for written confirmation of the cancellation date and keep it with your membership agreement. Charged after the notice period ended? Put it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Derrimut 24:7 lets some members suspend a membership: its FAQ says only members who paid full price, not a promotional rate, can suspend, for a limited period, and the request has to be made in writing or in person at the home club ahead of the start date. A longer hold needs medical proof given to your local club.

Get the suspension dates confirmed in writing, and check your EZYPAY statements to make sure no debits are taken while the hold runs.

Derrimut 24:7 is still operating: the chain entered voluntary administration in November 2025, and its own media release of 14 January 2026 says it has exited administration under new owners and runs as an independent brand. Its website lists clubs in Victoria and South Australia, and memberships are sold online, in the app and in clubs.

If you joined before the change, keep your original membership agreement, the terms you signed up under and your EZYPAY statements, because those show what you agreed to pay and when.

Nothing has been reported about Derrimut Gym here yet. Our research shows what typically goes wrong at 24-hour gym chains: cancellations that can only be made in person, direct debits that continue after the notice period, failed-payment fees from the billing company, suspension requests that are turned down, and questions about existing memberships when a club closes or the business changes owner.

Weekly debit taken after your notice period ran out? Open the first case here: your report starts the record the next member checks before signing up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Derrimut Gym through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Derrimut Gym can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.