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DAZN complaint: Monthly subscription I did not sign up for

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Filed 11 Dec 2023 by Georgia

I signed up to a 1 off event on DAZN back in October (KSI vs Tommy Fury) . It has now come to my attention that they believe I have signed up for a 12 month plan costing me £10 a month which I did not sign up for. I have contacted them directly and the refuse to cancel my account and stop the following payments. Their customer service has been appalling and I can’t afford to pay the £10 a month as I have other financial commitments. I need help in understanding where I am placed and how I can get out of this ‘contract’. All it showed when is signed up was £1 for the months subscription and the extra for the ppv event. No where did it say it was £1 for the first month and £10 for 11 months after that. Any help is greatly appreciated.

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