CVS Pharmacy complaint: Overcharged by Pharmacy

I prepaid for my $20.00 order showing Levothyroxine at $10.00 plus Metronidazole vaginal gel at $10.00. What followed was pure confusion still not resolved. I was told 2 different things. The first thing I was told was that I had to contact my doctor so they could fill the Levothyroxine as I was out of refills. This is when I went to pick up the prepaid order. So I left without that even though it was prepaid for. I was able to pick up the Metronidazole but not the Levothyroxine.

When I called back, another rep named Alan said he was sorry, but my Levothyroxine was available after all and I could pick up. So I made the trek back to the pharmacy which is around a 25 mile each way trip so a 50 mile round trip to pick up what was prepaid for. I do appreciate Alan though as at least I was able to pick it up! He explained it was available as it was just put back in stock.

When I got there, I was charged the additional $10.00 for the Levothyroxine though to pick up what had been paid for already in the prepaid order. I was told to contact CVS if the prepaid charge went through, which of course it did! So I paid 2 x times for the same medicine, Levothyroxine.

I was upset needlessly from the start as the original rep, not the nice rep Alan, but someone else said oh, that prepaid charge won’t go through! No worries! Well, it did and it’s been ridiculous to get this settled. Thank you!