CVS Pharmacy complaint: No explanation for sudden refusal to deliver medications

I have had the option of home delivery for my prescription medications by virtue of being a CarePass member for the past several years.

Suddenly, I’ve been denied delivery of these Rx. I asked for an explanation from my local pharmacist at your Bob Hope store in Rancho Mirage. He said he had no information. Then, I called your Caremark customer service department and got a nonsensical answer. Finally, there is absolutely no explanation on your cell phone App. You are All under Aetna’s umbrella. I am a former managed care executive and the lack of transparency is appalling.

I have regular Medicare, Caremark for prescriptions, and Blue Shield of California as my supplemental plan.

Just who is denying the RX delivery benefit, and why? And why in particular would you deny a senior citizen this service!

Thanks for your reply within 2 business days per your own stated quality assurance goal.