CVS Pharmacy complaint: Inappropriate verbal conversation with pharmacist

Today, May 29th, 2022, at 1:22 pm ET, I called and spoke with Zach. According to Zach, he was the highest ranked employee present at that time. Per my call log on my mobile phone, the total length of my call was 7 minutes, 3 or 4 of which I spoke to Zach. I was hoping for some assistance with my Osphena 60 mg prescription, especially since I spoke to an associate 4 days prior on May25th with no results. When I called on May 25th. I was told that my annual Rx renewal was not available on that day, but that I would be contacted in a day or two when the Osphena was back in stock. So 4 days have passed and no contact from CVS. Today I call back and talk to Zach, and I tell him what transpired 4 days ago. As it ends up, 4 days ago, the associate should have told me that Dr. Parobeck’s office forgot to call in the annual Rx renewal. Not a big deal- it happens sometimes. But she did not tell me that. I could have called Dr. Parobeck’s office and taken care of it. unfortunately, nothing was said- I was just told that I would be contacted when it is back in stock. So when I spoke to Zach today, I explained this to him. At first he was polite, but as soon as I made it clear that I was putting blame on the pharmacy, he immediately changed his tone. He was unprofessional, rude and inappropriate in his choice of words. When he told me that the Rx was never called in, I asked why his associate did not tell me that 4 days ago. Instead of offering a solution AND apologizing for their obvious mistake, he became argumentative and nasty in his tone. I told him that I am a doctor, and that I would never speak to a patient or family member that way. Instead of changing his tone, he just became more combative and rude. I told him that I would be contacting Corporate, but he did not seem to care. He only became more combative. Since today is Sunday, and tomorrow is a holiday, I will have to go almost a week without my Rx. I will contact Dr. Parobeck on Tuesday morning, and hopefully get this resolved on my own. Inappropriate, unprofessional and unacceptable. In addition, if this situation is the cause of a health issue for me, you will be hearing from my attorney. My health condition relies on a consistent medical profile.