Complaint: None response after paid item not recieved

on 05 June 2019 about CuteMay in category Fashion

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My complaint:

Cutemay on Facebook, item ordered and paid for early April. Not recieved, contacted via email as per their instructions to report. No response. Then messaged on Facebook asking for a refund and reported site, no response. Then commented via post on their Facebook page, no response. Do effectively they are now withholding monies equating to approximately €30.

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Justified complaint?

Suggested solution:

I want a refund and an apology.

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