Currys PC World complaint: Faulty washing machine

Complaint from Dedenised reported on 06 February 2024 about Currys PC World

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Complaint resolved
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My complaint:

Received my goods 20th January 2024 machine faulty reported to curry’s on 21january 2024. I chose to have replacement but a different brand was told that’s ok will receive email 3-5days never got email we are now into 6th February 2024 and each time I phone they go on about uplift no . As I’m within 30days return I don’t need uplift no They have told me it’s all authorised but waiting on back room authorising it again told 3-5days receive email with delivery . Called today 6th February got told same old story so still no date or email as to when I will receive my new machine

Suggested solution:

Give me firm delivery and pick up date for faulty machine

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