Crypto.com complaint: Locked out of my account due to no fault of my own!

I have had an account with Crypto.com for years. Overall, I was a fan. No issues until recently. They were victim of a non publlicized attack in Jan of 2022where reportedly 15mil in ETH was taken. Since then security measures have increased almost daily. Daily emails you of wallets being suspended as well as trading for certain coins. Something is deeply troubling about all the unusual activity over at Crypto.com! So recently the app updated and now included a 2fa measure which sends a text code to your phone. When I reached this point I could see the (partially hidden) series of digits they had listed as the number that would receive the code. I did not recognize this number as ANY NUMBER I OWN OR HAVE ACCESS TO. Or HAVE EVER OWNED OR HAVE ACCESS TO! So I attempted to reach someone at CS to explain there is a mistake on my account – wrong phone number. This should be a simple request. They could verify my identity by several means including all the metadata they collect on each customer ( a different issue alltogether). However, numerous clowns continued to play games with silly selfie requests. Each request I complied with and they asked for the new number over and over and over again. Then I became fed up with their nonsense. I filed complaints with the US S.E.C. and am pursuing legal action now. All of this is completely unnessicary.