Crypto.com complaint: Fraud

Hi I opened a account with crypto.com a few months ago and put 9,600 uk Stirling of my hard earned money into to buying crypto then all of a sudden a month after I could not log into my account so I rang and emailed Crypto.com regarding logging in and at that time they should of put a stop to my account but I still could not log in until further 2 wks and after they sorted my account again all my funds have disappeared so I have been emailing them for the past wk and they did reply and said I had to change my email which I have done and they will investigate on my case that my money disappeared 30th November in the middle of the night when we were sleeping and they could not do anything to protect it I am still awaiting a reply regarding my money disappearing I do blame Crypto.com because the day I could not log in they should of put a stop to my account which I have a email on the 28th November when I put a complaint in and 2 days later all my money was wiped out of the account just a bit confused of what to do next to get my hard earned money back