Crypto.com complaint: Crypto customer support team are useless

Good day,

Since Dec 23rd 2021 i have been working with [email protected] support team over and over to solve this case.

It is a very simple case. I was unable to transfer money to my Fiat wallet due to my limited daily transfer limit from my personal RBC Bank in Canada – daily limit $2000.

so tried to use my business account with the same bank – as i have a higher limit up to $10,000 – to expedite the planned amount to transfer. i tested the action by transferring $100 on Dec 22nd 2021 – please see a screenshot from my business bank account.
the transaction was rejected as it is not coming from my personal account.

i contacted customer support team by emails and over the chat option in the mobile app.

all what i receive is a copy and pasted message to provide and upload a screenshot from the sender’s account – which is supposed to be my business account. so i upload the screenshot and then they dont reply – i ask again and they again and i upload again.

while i dont understand why they need this screenshot since they can just simply reverse the transaction to the sender’s account?

i also uploaded a screenshot from my mobile app to show the transaction ref – which was rejected.

Hello xxxxxx,
Thank you for your patience.
Please provide us with a screenshot (from sender’s Interac account) where we can clearly see account holder’s name, nickname, and e-mail address so that we can refund the following deposit:
Amount: 100 CAD
Value date: 22 Dec 2021
reference ticket CEB949.

Every time i contact Crypto support team i receive a ation that the transaction is reversed and wait 2-5 days.
after waiting they told me ask your bank.
asked my bank and the bank said nothing pending and contact the sender.

Can someone please help me to get my money back from Crypto.Com as this becoming frustrating and i feel like no one is willing to help.

I appreciate your support to solve this closed loop of useless communications.