Crypto.com complaint: Crypto.com

I would like to know if you are able to assist me with an unfair issue with a trading platform. I have made a couple of transactions with Crypto.com and somehow my account was hacked. Someone went into my account and made some trades without my authorization. I have communicated with their service team and through much headache and frustration, a decision was made. We have determined that the transactions were unauthorized and made through a third party. I wanted them to reverse those trades and reinstate my initial holding before the unauthorized transactions. Through many months, since the beginning of August in fact, there are much back and forth written conversations (all documented) to handle the situation. With out any attempts of handling the situation fairly, all the rep said was, the team made the decision of not able to reverse the trades. I wanted to communicate with the team personally, the rep said that it cannot be done. I asked for proof that they made my communication to the team, they said they cannot provide proof of their decision or communication, just through a customer rep contact only.

So, my question is, are you able to do some kind of investigation on this particular platform and expose them to the public? It seems that their business practice is very unjust. I have invested $1500 into some crypto coins that have made over 200% gain and I just lost everything. The person that hacked my account traded all of my coins to BTC during the time that my purchase was at a very low cost. But because it took over three months to resolve my case, my coins have made great gains and now they do not want to reverse the transactions. How fair and humane is this??? I purchase my CRO at about .17 and now it is worth over .50 a coin! Same as my SHIB coins. The person that hacked my account sold all of my coins to purchase BTC coins, and I only have $700 worth of BTC coins, whereas I invested $1500 and not to mention the gains my other coins have made! I lost everything and now only have $700.

Please advise and respond to how I may proceed with my situation,

Extremely frustrated,
Thuyet Tran