Crowne Plaza complaint: CHARGED FOR STAY THAT HAD BEEN CANCELLED BY TRAVEL AGENT
Filed 19 Feb 2020 by Elizabeth Havens-Bowen
CROWNE PLAZA, SAN PEDRO, CALIFORNIA:
We have stayed at this hotel on more than one occasion. Our travel agent, ABC Travel – Beaver, UT made reservations for 1272020 via Veronica (group contact at San Pedro). He found it necessary to cancel the reservations and Veronica said they were cancelled. However, I was charged $264.95 for that night. Called on 2132020 and was told that Veronica is out for the month of February and referred me to sales department. Sales department advised that an account manager would check out the situation and call me back. As of this date, I have not heard from at the hotel. Charge was made on American Express card. I cannot file a dispute with them unless I can give them a cancellation date. HELP HELP!
Report
Discussion
0 comments
No comments yet. Been through something similar with Crowne Plaza? Start the discussion above.
More Crowne Plaza complaints
View all 9Trying to book a wedding reception
I’ve contacted crowne plaza asking about booking a wedding reception in 2023 I spoke to a lady and had a…
Unauthorized entry
Very ,very, unfortunate that someone for the front desk called my room at 3:20 am on 8920 and said that…
Charleston Crowne Plaza took 600 from my account unathorized
I was double charged for my stay, and the hotel hasn’t refunded me for that after I have previously contacted…