My complaint:
I am writing to express my dissatisfaction with a recent interaction I had with one of your customer service agents. During my attempt to inquire about the status of my active dispute, I found the agent’s demeanor to be quite discourteous and dismissive.
The conversation left me feeling that my concerns were not taken seriously, and the abrupt nature of the responses did not provide the clarity I was seeking. It is important for me to understand the process and progress of my dispute, and I had hoped for a more supportive and informative engagement from your team.
I believe that every customer deserves to be treated with respect and patience, especially when dealing with financial matters that can be quite sensitive and personal. I would appreciate it if this matter could be addressed, and steps taken to ensure that future interactions are more positive and constructive.
Thank you for your attention to this matter. I look forward to a resolution that reaffirms the high standard of customer service that I expect from Credit Karma.
Suggested solution:
Keep me informed on my dispute and do not dismissing my concerns
