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Cracker Barrel complaint: Rude Manager and terrible service

Open 88 views Restaurants

Filed 29 May 2023 by Nancy

Was seated 45 minutes before getting drinks and the drinks were wrong. Ordered our (6) meals and all were wrong but one. We ordered (4) Country Boys and ask how we wanted the meat and they were told. We ordered (1) country fried steak and that order was the only one that was correct and (1) chicken pot pie which was never brought to the table. We never got seconds on our drinks and when the order came out that was wrong, two other waitresses took them back and our waiter never came to the table to see about us. Three of our guest had to leave and I never got my food. When we went to pay we talked to the manager and he argued with us that none of this happened. We go to the Barrel all the time and we even buy our gifts there but not anymore. I have never been so insulted by an individual like he did us. He was so rude and we told him we would pay for the food we got but he continued to tell us we were wrong. Your store will loose business if this continues and we know it didn’t look very busy when we were there tonight. Only the first section had customers.

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