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Cracker Barrel complaint: Dissatisfied with service

Open 153 views Restaurants

Filed 8 Dec 2021 by Jim

I called in our order to pick up a little after 4pm today 12821 and was told it would be fifteen to twenty minutes. Arrived at the store in about 18 minutes. I paid for our order and then waited approximately 45 minutes having inquired of several people the status of our order being told they are working on it. The last person went back to the prep room and came out saying it was being bagged. The food finally came out about 15 min later. When I unpacked the order, an order of slaw was missing even though it was scratched off the order list and an order of green beans replaced the corn originally ordered even though corn was listed as corn on the order list. This similar experience was ours our last time ordering from Cracker Barrell.
We are very dissatisfied with you and the way I feel right now I will not return and will share this experience with others.
I feel certain one of your corporate goals is NOT: “Be diligent to ruin your guest’s holiday experience with his family this evening!” Our guest order 8232, server David M.

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