Cracker Barrel complaint: Customer Service

Name: Customer Service
Item: Cracker Barrel
Rating: 1
Author: charles

Open 5 Dec 2023 98 views Restaurants

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Filed 5 Dec 2023 by charles

This location has bad management! That’s the BIG problem.
Customer service skills were lacking! Even though they were NOT busy, I waited 20 minutes to place a to-go order, then was informed that they would not take the order as I wanted. Donnie and Ronnie need to spend some time training on what service means.

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Case details

Status: Open
Company: Cracker Barrel
Filed: 5 Dec 2023
Rating: 1/5
Desired resolution: allow substitutes on the Classic diner.
Problem: Long wait, substitution refused
About: to-go order

Progress

Filed
Company notified
Company replied
Resolved

5 Dec 2023 Complaint filed and published
5 Dec 2023 Message from Bizzy: we notified Cracker Barrel about this complaint.

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