Confused.com complaint?

Do you have a dispute or a bad customer experience with Confused.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Confused.com customer service is reached by email at help@help.confused.com or through the contact form in the Confused.com help centre, linked in the contact details above; complaints about its own service have a separate complaints address, listed there too. For a problem with a policy, loan or contract you bought through the site, the provider you bought from deals with it, so check the provider's name on your confirmation. Have your quote reference and the email address you used ready.

Quote or policy details wrong? Start your complaint here as well, and we push it out to Confused.com by email, social media and printed letters.

No: Confused.com publishes no customer service phone number in the UK. Its routes are email at help@help.confused.com, the contact form in its help centre and a letter to its Cardiff office, whose address is in the contact details above. For an insurance policy, a loan or an energy, broadband or mobile contract bought through the site, use the phone number on the provider's own documents.

Be wary of any number in search results that claims to be Confused.com, and never give card details to a caller you were not expecting.

To cancel a policy bought through Confused.com, contact the insurer or provider named on your policy documents: Confused.com compares the prices, but the policy, its cancellation terms and any refund sit with the provider. Look in the cancellation section of your documents for any cooling-off period or cancellation charge, and ask the provider to confirm the cancellation date and any refund in writing.

To stop marketing from Confused.com itself, use the unsubscribe link in its emails or ask by email at help@help.confused.com.

Charged by the provider after the cancellation date? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes: the Financial Ombudsman Service in the UK can look at complaints about Confused.com's own service as a comparison site, while a problem with a policy or product you bought through it goes to that provider's own complaints procedure. The Financial Ombudsman Service generally expects Confused.com to have had the chance to put things right first, so keep a record of every email, letter and reply.

Unsure whether the site or the provider made the mistake? We help you write the complaint in minutes, with the quote, the dates and the policy details set out side by side.

Nothing has been reported about Confused.com here yet. Our research shows what typically goes wrong at price comparison sites: quotes that change at the provider's checkout, details from the comparison page that end up wrong on a policy, confusion over whether the site or the provider handles a cancellation or a claim, renewal prices that jump, and marketing emails that keep coming after an unsubscribe.

Details on your policy that you never entered? Be the first to report it: your case opens the record for the next comparison site user who checks a policy against the quote.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Confused.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Confused.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.