My complaint:
UPDATE 1:
My miner has been offline for 4 months already. I was told my miner would be sent for repair at once when my miner stopped hashing, then I was told they misplaced my miner and it never left Ontario facility, it was just gathering dust for 2 months. Then they tell me the miner will stay in Ontario and a repair technician would repair it in 2-3 weeks. It was not repaired. Now they are telling me my miner is being repaired right now, but somehow cannot give an estimate when it will be done repairing. THEY HAVE NOT CHANGED ONE BIT!!
ORIGINAL REVIEW:
Compass Mining is borderline a scam. They do as they wish with your miners. Your miners will mine when they want them to mine. They do not answer any tickets. Compass customer service decided to change my miner name. I told him not to touch my miner not to change anything or my mi er would stop mining. He disregarded everything I said and did exactly what I told him not to do. Now my miner is offline he closed the ticket without even realizing that when he changes the name the miner stopped mining. They do not care about you after you buy the miner from them. Once they receive your money you no longer matter. All they are going to do is send emails for half of the month telling you to pay you fees while your miner has been offline for the past 2 months. They do not answer tickets. If they do its weeks later and don’t even help in any way. I had no problems with the deployment’s of my 2 miners, they were fast with that. But it’s no use when the miner is mostly offline. They tell you they will give you 95% uptime. That is a lie. I am desperate to sell those miners right now. I want nothing to do with comoassmining.io don’t wast your money, host somewhere else. I will be selling my two miners with compass and buy them elsewhere. Never ever in your life consider compassmining, you will regret it horribly.
Suggested solution:
Either give me my money back or make me whole.
