Compare the Market complaint?

Do you have a dispute or a bad customer experience with Compare the Market? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Email Compare the Market customer service at support@comparethemarket.com, the address it uses for general enquiries, customer support and complaints, or use the contact form and live chat in the Compare the Market help centre, linked in the contact details above. For a problem with a policy or contract you bought through the site, the provider you bought from is the company that deals with it. Have your quote reference, the email address you used and the provider name ready.

Comparison quote and final price not matching? Start your complaint here as well, and we push it out to Compare the Market by email, social media and printed letters.

No: Compare the Market publishes no customer service phone line in the UK. Its routes are the email address support@comparethemarket.com, the contact form and the live chat in its help centre. For a problem with an insurance policy, an energy tariff or a broadband or mobile contract you bought through the site, the phone number printed on your documents from the provider is the one to use.

Be careful with numbers in search results that claim to be Compare the Market, and never give card details to a caller you did not expect.

Yes: in the UK, the Financial Ombudsman Service covers complaints about Compare the Market's own service, while a complaint about a policy or product bought through the site goes to that provider's own complaints procedure. The Financial Ombudsman Service generally expects Compare the Market to have had the chance to put things right first, so keep a record of every email, chat and reply.

Not sure whether the site or the insurer is at fault? Our trained AI opens a case and keeps coaching you on what to send, when to push and how to escalate inside the company.

To cancel a policy you bought through Compare the Market, contact the insurer or provider named on your policy documents: Compare the Market is the comparison site, and the policy, its cancellation terms and any refund sit with the provider. Check the cancellation section of your documents for any cooling-off period or cancellation charge, and ask for written confirmation of the cancellation date and the refund.

To stop marketing from Compare the Market itself, use the unsubscribe link in its emails or ask its customer support by email.

Charged by the provider after you cancelled? Raise it through our complaint process: we help you set out the cancellation date against each charge, and other policyholders in the same position can back your case up.

No. 'Compare The Market Bonds' and 'Compare Meerkat' are names a clone firm used to contact people while pretending to be the real, authorised Compare the Market. Look-alike web addresses built on the comparethemarket and meerkat names were part of the same set-up.

Nothing has been reported about Compare the Market here yet. Our research shows what typically goes wrong at price comparison sites: quotes that change at the provider's checkout, details entered on the comparison page that end up wrong on the policy, confusion over whether the site or the provider handles a cancellation or a claim, renewal prices that jump, unwanted marketing, and rewards that depend on qualifying conditions.

Price on the comparison page and the price at checkout not the same? Be the first to report it: your case opens the record for the next Compare the Market user holding a quote against the final bill.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Compare the Market through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Compare the Market can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.