Community Fibre complaint?

Do you have a dispute or a bad customer experience with Community Fibre? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Community Fibre customer service is on 0800 082 0770, and you can also use the chat on the Community Fibre website, its contact form or your My Account area, all reached from the contact page linked above. Have your account number and the postcode of the property ready, and for a fault, any reference you were given and the time the connection dropped. Community Fibre says its contact form does not work from overseas or over a VPN, so use the chat or the phone in that case. To escalate inside Community Fibre, ask for your complaint to be passed to a team leader and quote your reference; its registered office in London is in the contact details above.

Broadband down or a bill that does not match your deal? Start your complaint here too, and we push it out to Community Fibre by email, social media and printed letters.

If your Community Fibre broadband is down, first check whether the problem is your equipment or the line: restart the router, try a device on a cable rather than Wi-Fi, and look at the lights on the router. Then report the fault to Community Fibre on 0800 082 0770 or by chat, and ask for a fault reference number.

Log every outage with the date, the start and end times and the reference, and keep speed test screenshots taken over a wired connection. If the service drops often or stays slower than the speed you were sold, that log is what supports a request for a fix or a credit.

Connection dropping again and again? Start a case through our complaint process: our trained AI keeps coaching you on what to send Community Fibre and when to push again.

To cancel Community Fibre, contact Community Fibre customer service on 0800 082 0770 or by chat, and ask for written confirmation of the cancellation date and of what the final bill will include. Before you call, check your contract for the minimum term and any early termination charge, and whether a price rise during the contract gives you a right to leave without one.

If you are moving to another provider, ask the new provider whether it can arrange the switch for you. Keep the cancellation confirmation and check the final bill against it.

Yes: the Communications Ombudsman resolves disputes between consumers or small businesses and the communications providers signed up to its scheme in the UK, and Community Fibre is one of them, for its broadband, phone and TV customers. The Communications Ombudsman generally expects Community Fibre to have had the chance to put things right first, so keep a record of every call, chat and email, with the reference you were given.

Price rise or exit charge you dispute? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Community Fibre here yet. Our research shows what typically goes wrong at full fibre broadband providers: installation appointments missed or rebooked, speeds below what was sold, outages and connections that drop at peak times, price rises and bills that do not match the deal, and cancellations that end in an unexpected final bill.

Speeds well below what you signed up for? Be the first to report it, and the next Community Fibre customer comparing deals has your case to read.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Community Fibre through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Community Fibre can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.