Hyperoptic complaint?

Do you have a dispute or a bad customer experience with Hyperoptic? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Hyperoptic customer support on 0333 332 1111 or email support@hyperoptic.com, or use the support and account options on the Hyperoptic website; a separate complaints email address is in the contact details above. Have your account number and the address of the connection ready, and for a fault, say which lights show on the router and what you have already tried.

Connection dropping or a charge you dispute? Start your complaint through our complaint process as well, and we push it out to Hyperoptic by email, social media and printed letters.

To cancel Hyperoptic broadband, contact Hyperoptic customer support, give notice and ask for the end date and the final bill to be confirmed in writing. Check your contract first for the notice period, and note that leaving during a minimum term can mean an early termination charge, so ask for the exact amount before you confirm. If you are moving to an address Hyperoptic does not reach, ask how the move affects your contract before you give notice.

Keep the cancellation confirmation and check the next bill for any charge after the end date.

If your Hyperoptic broadband is not working, check the Hyperoptic website for a known outage in your building or area, then restart the router and test with a device plugged in by cable. If the fault continues, report it to Hyperoptic customer support, ask for a fault reference and note how long the service was down. For slow speeds, run several speed tests over a wired connection at different times of day and keep the results.

Long outages and repeated faults are easier to raise with a dated record of each one.

Yes: in the UK, the Communications Ombudsman reviews unresolved disputes between consumers and communications providers, and Hyperoptic Ltd is one of the providers it covers, for residential and small business customers. The Communications Ombudsman generally expects Hyperoptic to have had the chance to put things right first, so keep a record of every call, email and fault reference.

Charged after you cancelled? Open a case with us: our trained AI coaches you on what to send Hyperoptic next and how to escalate if nothing happens.

Nothing has been reported about Hyperoptic here yet. Our research shows what typically goes wrong at full fibre broadband providers: connections that drop or run below the package speed, installation delays while a building waits to be connected, charges after cancelling or moving, early termination charges, and price rises during a contract.

Price rise in the middle of your contract? Be the first to report it: your case opens the record, and other Hyperoptic customers on the same contract can back it up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Hyperoptic through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Hyperoptic can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.