My complaint:
Coinbase Customer Support,
First of all I am totally mind boggled that I am having to reach out again after exactly three weeks of bring my scam fraud to your attention. Along with there not being a customer support line to assist people when something like this happens. To me it almost criminal in its self. Sure there is a customer support line but you know as well as I do it is impossible to get a live person on the phone. So I am going to ask to what lengths do I have to go to in getting your attention over this matter? Because I have not only been frauded out of all thsi money but I can’t even log into my coinbase account to make any transactions or to view. This needs immediate attention.
Thanks Cindy Naething
cindyscryptofortune@gmail.com
615-663-5253
[Reply] Case 06328569 – FRAUD SCAM
Inbox
Coinbase Support
Thu, May 27, 5:48 AM
to me
Hi Cindy,
Thanks for reaching out. Having investigated the issue, we are working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.
Kind regards,
Coinbase Support
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Cindy Naething
Thu, May 27, 5:58 AM
Thank you for your response.
Cindy Naething
Tue, Jun 1, 6:16 AM
to Coinbase
Coinbase,
I don’t want you to think that I am being impatient but I can’t tell you how worried I have been about this scam fraud that happened to me. I also wanted to mention that in January this year I was able to transfer my bitcoin from coinbase to a trezor. But for some reason I was not able to transfer my ETH or XRP onto the trezor wallet. I tried several times and just gave up. Then I need to say that I am expecting a large settlement from and Insurance Company any day now and wanted to invest into bitcoin and some altcoins. But I am not even able to log into my account. I hope you are able to find out who that was that transferred my funds into their accountI and you understand all my concerns.
Thanks Cindy
Cindy Naething
Cindy Naething
Mon, Jun 7, 10:06 AM (9 days ago)
I am sorry, I don’t know what happened and that sent before I was finished but anyway I am just checking to see what the status is of my case since I haven’t he
Cindy Naething
Thu, Jun 10, 6:17 PM (6 days ago)
to Coinbase
Coinbase,
I am not sure how long I am suppose to waite to get a response about what has happened to me.I know that that response I received right away when I filed the complaint was nothing other then an automated response So do you want me to escalate this situation?
Thanks Cindy
615-663-5253
Suggested solution:
First of all there should of been a better response to my claim and not some automated email responce and absolutely nothing since after waiting three weeks for a response. No phone calls email or anything. I believe someone with the severity of the situation should phone me to discuss what can be done about this.
