My complaint:
SENT THIS TO DR MANDEL TODAY.
I made 3 on line requests for appointments last night that took 2 hrs to do-long story. You, Dermatology (for the cyst) and ENT.
To request an appointment they do not show any of the 3 on My Chart (not even in the search box) so I had to goggle them and use their appointment button. I received an email this morning saying my request could not be scheduled because they needed more info and it did not say who this message was coming from. It took me a total of 3 hours today to find out what the F@k is going on and who sent it-NOBODY could find my requests.
I was transferred 7 times, and put on hold on several times and disconnected 4 times! As I said over 3 hours. That is no joke or exaggeration. FINALLY on the last transfer she said it came from Rheumatolgy-she no idea why. So I’m set up to see you on 8/1/23
So then I called Dermatology. They are saying they did not receive my (2) requests when I know they went through (CCF thanked me me)
For an appointment they said it could take 9 days just to get back to be. I’m sure when they or if they call it will at least another month out. Can you refer me to Dr. Poblete-Lopez? I chose her from the web site last night because she is also a surgeon and I don’t want to be passed around to 2-3 drs when this could be taken care of in 1 trip. Per CCF web site this may need to be surgically removed and she is a surgeon. AS I said this has grown about 1 1/2 in two weeks, it is now 2 in diameter and getting more painful as it grows. I’ll probably just take care of this myself. (I’ve watched Dr Pimple Popper a couple of times).
The third was for ENT.
Have a major right ear problem.. Quickly…..almost complete loss of hearing, some blood, severe pain-ear and side of face, black stuff and a fibrous wax I’ve scraped out the best I could. I clean my ears at least 3 times a week with H2O2.
Earliest appointment is 9/5. I already stopped in the Brunswick urgent care. I asked right away at the desk if they had someone there who could take care this-they didn’t. Big surprise! There was at least couple dozen people already waiting (and complaining) so I walked out.
WTF is going on with CCF? If I ran into these issues I’m sure its a very common problem. They have become so big they are inefficient-at least for patients and give an F about patients. I just cannot believe I spent 5-6 hours dealing with this.
Another surprise
Thank you,
Len B
Suggested solution:
have more respect for patients
