City Market complaint?

Do you have a dispute or a bad customer experience with City Market? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

City Market customer service runs through Kroger's Customer Contact Center, which takes calls on 1-800-576-4377 and also offers live chat through the contact page on the City Market website; City Market does not publish a customer service email address. For a problem in a store, the customer service desk can often put it right on the spot. Have your receipt or order number, the store and the email or phone number on your City Market Rewards account ready.

Charged twice or a pickup order short? Report it here as well: we push it out to City Market by email, social media and printed letters.

City Market is part of The Kroger Co., so its corporate office is Kroger's head office in Cincinnati, Ohio, shown in the contact details at the top of this page. Complaints that need to go beyond a store are handled by Kroger's Customer Contact Center on 1-800-576-4377 or through the contact page on the City Market website: say which store, what happened and what you want, and ask for a reference number so a later call can pick up where the first one left off.

Store problem Kroger should hear about? Put it in through our complaint process: our trained AI opens a case and keeps advising you on what to say next and when to push again.

To return an item to City Market, take it with the receipt to the customer service desk at the store; for a pickup or delivery order, raise it through the contact page on the City Market website or with Kroger's Customer Contact Center. Some items, such as pharmacy products, follow different rules, so ask at the desk or check City Market's return policy before you go. Ask for the refund to go back to the card you paid with, and keep the refund receipt.

Refund for a return not showing on your card? Start your complaint here: we help you write it in minutes, with the receipt, the refund slip and the dates side by side.

First check that your City Market Rewards card or phone number was used at checkout and, for a digital coupon, that it was loaded to your account before you paid. If something is still missing, contact City Market through the contact page or Kroger's Customer Contact Center with the receipt, the store, the date and the email or phone number on your Rewards account, plus screenshots of the coupon or the fuel points balance.

Fuel points can expire, so raise a missing balance promptly and keep the receipts until it is corrected.

Nothing has been reported about City Market here yet. Our research shows what typically goes wrong at supermarket chains: prices at checkout that do not match the shelf tag or the weekly ad, digital coupons and fuel points that do not load, pickup and delivery orders with missing or substituted items, refunds for returns that are slow to show, and pharmacy waits or refill mix-ups.

Shelf price and receipt not matching? Be the first to report it: your case opens the record for the next City Market shopper at the same store.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of City Market through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with City Market can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.