Filed 3 Jan 2022 by [email protected]
Purchased lottery tickets. The cashier looked at me as if I annoyed her. Her facial expressions and tone was very rude. She rang my tickets up and walked to the second register without saying one word to me the entire time. I asked her why she went over to ring up the third customer in line even though my wife and I were customers 1 and 2. She f that the pin pad was asking me a question. I read the question and it was regarding a credit card transaction (even though I had cash visibly in my hand) I told her that I had cash. She walks back over and takes my cash and walks back to the third customer in line. So as she was walking back I asked her if she was skipping my wife. She said that she was not but continued on ringing up customer number 3. I told her she was skipping her because she was ringing up someone who came in after us. She skippednher. Circle K offers a service which involves selling lottery tickets. I purchased over $60 in tickets and my wife was planning to do the same. The customer right in front of you matters the most. The others get their turn. If she had be courteous and asked if she could ring the other customers, maybe we would have complied but to treat us as if we were doing something wrong through her body language and actions is not acceptable. Just plain rude. This happened at 10am Jan 2 ND. I went back to speak to the store manager the next day and I got 4 excuses 1. We are all tired 2. I sometimes run two registers myself ( hopefully she rings up the next customer in line) and 3. We are short staffed and 4. She may have thought you guys were together (even though my wife visibly had several tickets in her hand) NONE OF THESE ARE EXCUSES TO TREAT CUSTOMERS WIH DISRESPECT! PERIOD! Not our fault. I have never done this ( pursued a complaint like this) but words can not express how this cashier made us feel. I will never ever go to that location again. NEVER! I was given a phone number by the manager Sammy for Gus that did not even work. That is why I am on this site. I could not reach him at 904-545-8039
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