Chuy’s complaint?

Do you have a dispute or a bad customer experience with Chuy's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Chuy's Guest Relations number in the US is 800-859-6598, and the contact form on the Chuy's website takes feedback about a dine-in visit, a to-go order, a gift card or a general question. For a problem during a visit, the restaurant manager can often put it right on the spot. Have the restaurant, the date and time, and the receipt or order number ready, and ask for a reference for every call.

To-go order missing items or the bill wrong? Raise it here as well, and we put it in front of Chuy's by email, social media and printed letters.

Chuy's has been owned by Darden Restaurants since October 2024, and the corporate address in the contact details at the top of this page is Darden's head office in Orlando, Florida, even though Chuy's began in Austin, Texas. The routes Chuy's publishes for guests are the Guest Relations line on 800-859-6598 and the contact form on its website: say plainly that you want the corporate office to see the complaint as well as the restaurant, and give the restaurant, the date and time, the order or check number and what you want.

Problem at a Chuy's that head office should see? Take it through our complaint process: our trained AI opens a case for you and keeps advising you on what to reply and when to push again.

For a Chuy's to-go, delivery or catering order that was wrong, incomplete or late, contact the restaurant as soon as you can, or choose the to-go option on the Chuy's contact form, with the order number, the restaurant, the pickup or delivery time and photos of what you received. For catering, include the confirmation with the head count and the agreed time. Ask for a refund to the card you paid with, and if you ordered through a separate delivery app, raise it in that app too, because that app took your payment.

Catering tray short for the head count you paid for? Start your complaint here and we help you write it in minutes, head count, photos and charges included.

For a Chuy's gift card with the wrong balance or one that was refused at the restaurant, use the gift card option on the Chuy's contact form, or call Guest Relations on 800-859-6598. Give the card number, the restaurant, the date and the receipt from when the card was bought or used, and add a photo of both sides of the card.

Keep the card and the receipts until the balance is put right, so you can show exactly what is missing.

Nothing has been reported about Chuy's here yet. Our research shows what typically goes wrong at Tex-Mex restaurant chains: to-go and delivery orders missing items, sides or sauces, long waits at peak times, catering orders that arrive short or late, card charges that do not match the receipt, and gift cards or promo codes that do not apply.

Sides missing from the to-go bag, or a catering order short? Be the first to report it: your case opens the record for the next Chuy's diner ordering from the same restaurant.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Chuy's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Chuy's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.