Chumba Casino complaint: Unwilling to pay winnings

Name: Unwilling to pay winnings
Item: Chumba Casino
Author: Samantha

Open 10 Feb 2022 219 views Gambling

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Filed 10 Feb 2022 by Samantha

I had one over $12,500 and chumba casino had told me that I needed to verify my account once again months later they’re trying to tell me I signed up with with a Wells Fargo account I’ve never had a Wells Fargo account before my entire life I’ve lost all the winnings. With their refusal to pay a dime. Even though I’d already won the money.

Chumba Casino complaint: Unwilling to pay winnings — Photo Samantha uploaded with this complaint

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Case details

Status: Open
Company: Chumba Casino
Filed: 10 Feb 2022
Desired resolution: Pay out my winnings and or give me a total refund. I had put in a fair amount of my money into this online casino at the beginning, it was no problem because I was winning as well. And then I had canceled my accounts and then reopened months later everything was fine and I had to hit it big come to find out that I could not cash out because chumba casino was telling me that I had to verify my account once again even though it was already verified. Months into waiting 4 a return email on this matter I was told by chumba casino that I signed up for this online casino with a Wells Fargo bank account I've never owned a bank Wells Fargo bank account ever before my life and so since I have lost all 12,500.... And they have refused to resolve the matter. My account still is cleaning that is not verified in shambles still clarifying and demanding that I give them the Wells Fargo account in order to verify
Problem: Winnings not paid after verification dispute
About: online casino winnings
At stake: $12,500

Progress

Filed
Company notified
Company replied
Resolved

10 Feb 2022 Complaint filed and published
10 Feb 2022 Message from Bizzy: we notified Chumba Casino about this complaint.

See all 136 Chumba Casino complaints

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