Chumba Casino complaint: Redemption payout

I won on April 16,2023 a Grand jackpot on Stampede fury 2 for 38,555.00 I redeemed my winnings redemption been pending since the 16th I’ve emailed Chumba numerous of times still nothing with my redemption on April 25th 2023 to log into my account and it told me my account was deactivated for what reason I don’t know.So I emailed Chumba comes to find out they saying I violated the terms and conditions which doesn’t none of that referred to me all my information is correct with Chumba when I first tried to open up a account with Chumba I misspelled my email address and I had that take care of with Chumba a year ago I feel like Chumba deactivated my account because they don’t want to pay me my winnings I won that money fair and square and I want my money Chumba this is really ridiculous for Chumba to steal and Rob valuable players out of there winnings pay me my money if there was any problems with my account I would’ve never gotten paid in February for my redemption now in March for my redemption I just had redeemed 900.00 in March and it was paid to my bank on March 26 2023