Chumba Casino complaint: fraudlently account

hello i am filing a complaint because i had a account with chumba casino.. They close my account down because they said that i have broke they rules and regulation…IN 2019 my Identy was stolen email was hacked and a account was set up in my name threw chumba casino..I was notified threw my bank that charges was coming out my account from chumba..Of course at that time i disputed them cause i did not know of these charges..I filed a police report and shut down my bank account…Also no longer had assets to that email…I check out the online chumba games..And in 2022 i set me a account up..they verfied everything won a couple of times and all of a sudden they shut my account down..They customer service is wack..They dont give you no reason they just block your account and thats it..I try to explain to them that there was a account set up under my name back in 2019 and it was fraudlently.. I have proof to show them but chumba casino do not want to hear that i wish it was a way to solve this issue so that i can reactive my account..but they dont want to solve this matter..and i think that is wrong….