My complaint:
We had intended to spend my birthday vacation at the Rodeway Inn South Miami-Coral Gables from August 4th to the 8th. However, upon arrival, we were extremely disappointed to find the room deplorable. The carpet had not been cleaned and was stained, there were burn marks on the furniture, and the ceiling was leaking, causing the carpet to be wet. We only stayed at the hotel from 1:45 a.m. until noon due to a delayed flight. I have photographic evidence to support my complaint. Despite booking my reservation through Travelocity, they informed me that I could not receive a refund. Before leaving the hotel, we had to find another place to stay in Miami, and we did, the cost of the Airbnb was $959.74 and because we had to pay for new accommodation which affected our entire vacation. This was my first time going to Miami. I firmly believe that both Travelocity and the Rodeway Inn South Miami-Coral Gables should be held accountable for allowing guests to stay in such unsatisfactory conditions.
Suggested solution:
When I receive my full refund
