My complaint:
Hello
We visited your Streamwood location on 2282022 around 630 pm and we ordered our food. The last thing we ordered was a cookie skillet.
The manager dropped it off to our table placing it directly in front if my 5 yr old and did not warn it was scalding hot. As the manager told me she only brought 2 spoons and I told her it was fine I heard my daughter say ow and when I looked over she was holding her hands in pain. My daughter was burned and started to cry and that manager said oh was it hot. My 19 year old replied yeah its hot she is crying! At that moment the manager said a very mean apology and left. We called Kevin our server over and asked for ice and he seen her red burnt finger already starting to blister. Kevin was very apologetic and said the skittles are straight from the oven! MY LORD this was given to my young child without ANY warning.
We left with my daughter crying and home into bed refusing to let got if an ice pack.
I am extremely upset 😡 that the manager was so negligent and so dismissive at my daughters injury.
Suggested solution:
I want the manager held liable and I want to be compensated for the ruined meal cost and my daughters suffering.
