My complaint:
I purchased by 2019 Equinox in April of 2019. Sometime last year the voice recognition abruptly stopped working. I had tried several times to get it working again but to no avail. The past few days I spent countless hours researching online and tried several things that I found, but again, to no avail. Yesterday, I chatted with a representative online at Chevy.com and she referred me to the connections care team. I called that number and the lady assisting me said I had done everything they would have suggested short of going to the dealership. After doing a little research she came back on the line and told me that feature had been discontinued sometime last year as they no longer updated the software. I was flabbergasted!! One of the main features I bought the car for I was no longer able to use, and, I might add, was only available for a little over a year. This is totally unacceptable! This was never communicated to me when I purchased the vehicle and perhaps the dealer was unaware. One would have thought that in the numerous hours of research I did online that somewhere that would have been posted. Yes, I can still access the voice recognition via Android Auto but it has to be connected via a cable, isn’t even available by Bluetooth. To say I am upset and frustrated is an understatement! One would think that for as much money as I paid for this vehicle that one of the main features included should be available for longer than a year! Believe me, I will let everyone I know who either owns a Chevrolet vehicle or is contemplating buying one all about this and exactly what I think of this company! I feel that they have totally taken me for a ride and have violated my trust in them for future purchases.
Suggested solution:
Short of updating the software so that this feature is usable again I don't know that there is anything they can do. The least they could have done is make it known before the vehicle was purchased that the voice recognition only lasts for so long. If that was not the initial intent, that somehow they decided to stop updating the software somewhere down the line, a letter notifying current owners of this change would have been appropriate, although still upsetting. It certainly would have saved me countless hours researching online to try and get this fixed. For right now, I feel like I have been used as I would have never bought the vehicle had I known that the voice recognition was only temporary because as I stated earlier that is one feature I definitely wanted in a new vehicle.
