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Chevrolet complaint: Voice Recognition

Open 268 views Automotive

Filed 26 May 2021 by Lou

I purchased by 2019 Equinox in April of 2019. Sometime last year the voice recognition abruptly stopped working. I had tried several times to get it working again but to no avail. The past few days I spent countless hours researching online and tried several things that I found, but again, to no avail. Yesterday, I chatted with a representative online at Chevy.com and she referred me to the connections care team. I called that number and the lady assisting me said I had done everything they would have suggested short of going to the dealership. After doing a little research she came back on the line and told me that feature had been discontinued sometime last year as they no longer updated the software. I was flabbergasted!! One of the main features I bought the car for I was no longer able to use, and, I might add, was only available for a little over a year. This is totally unacceptable! This was never communicated to me when I purchased the vehicle and perhaps the dealer was unaware. One would have thought that in the numerous hours of research I did online that somewhere that would have been posted. Yes, I can still access the voice recognition via Android Auto but it has to be connected via a cable, isn’t even available by Bluetooth. To say I am upset and frustrated is an understatement! One would think that for as much money as I paid for this vehicle that one of the main features included should be available for longer than a year! Believe me, I will let everyone I know who either owns a Chevrolet vehicle or is contemplating buying one all about this and exactly what I think of this company! I feel that they have totally taken me for a ride and have violated my trust in them for future purchases.

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