I have received 120 dollars on my account but Cashapp asks me to verify my Id in order to accept the money however I can send it without any problem. When I tried to scan my Green card it would not accept the back of it and so I have been unable to access MY money that was sent to ME! I tried calling them, no response, I filed two written support requests and no reply. This is unacceptable and I will definitely stop using this app once I find a way to get my money. I’m beyond upset.
They should change their settings and let me have my money! They should realize their scan software doesn’t work on green cards and also I have to use my finger print to open my cashapp so it’s clearly me !! This is so frustrating!!!!