Skip to content
File a complaint
File a complaint

Cash App complaints

Cash App complaint: Unauthorized Payment

Open 397 views Payment Providers
File your Cash App complaint How does Complain.biz work?

Filed 15 Aug 2020 by Amanda

My phone was stolen and my cashapp was compromised.There were 3 unauthorized transactions of 600, 475 and 50.00. As soon as I realized what happened I immediately reached out to my bank and cashapp. I sent proof of my phone claim to show my phone was stolen and cashapp sent back an email stating to answer some questions and they will do an investigation, today i received an email stating to request a refund from the person because cashapp can not refund a completed transaction. When I did this of course they denied the refund because they stole my money and my phone. Now cashapp is stating there is nothing they can do when clearly I have sent all info they need to show these were unauthorized transactions. I am going to file a complaint everywhere I possibly can until Cashapp has something in place to be able to refund money when someones account is compromised

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

1 comment

  1. Thanatos

    Whose phone are you using to email Cash App? o.o

    Anyways, your bank should have refunded you immediately. Cash App asks for more evidence to make it look like they’re going to do something about it, but they usually never do and say they can’t provide a refund. SMDH...

    Reply

More Cash App complaints

View all 2,147

Wronged by Cash App too?
Make it sting!

Launch complaint