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Cash App complaint: Unable to get my money back

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Filed 4 Sep 2021 by Jessica

So I sent money to recipient and I accidentally sent it to an old account where the person has no access to because they no longer have that number.so me and that person have been going back and forth with cash app and they are unable to resolve this issue and they are unable to get access to that persons account so she has tried her best and I have as well I need to escalate this issue. Going to call my bank on Monday to see what they can do

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1 comment

  1. Melissa F Hopson

    I talked to someone at cash app in support about missing money that was refunded back to me today. I also talked to my bank before I even called them. They advised me that they never received any money from cash app to deposit. But I have proof and emails from cash app tell me they have my money. The rude customer service person I talked to was hollering at me. Instead of trying to resolve my issue. Telling me they processed my cash app. Yes it was processed and email sent telling me when my funds suppose to be available in my account. But they never sent the money. Then he rudely told me he was closing the case. Even though its a open issue. How is this even legal?

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