Cash App complaint: Scammed twice in one month

I have did over 20 transaction with this company, and never I would be faced with fraud twice in one month, I now know to use my bank card. I know for a fact if this had of happen through them they would have refunded my money and went after the person.

After the 20th email I got this response.
After checking your account, I can that this $280.00 total payments were successfully delivered to the recipient’s balance. I do know this is not the answer you’re expecting and I personally understand that you’d like to recover your funds back, but in this case, unfortunately Cash App is unable to cancel or refund completed payments. If you would like to recover your funds, please send a request to the recipient:

I sent them proof of the messages that took place on both purchase that I never received only to get the same response from the 20th rep:
I apologize, there is nothing I’d like more than helping you, and I know this isn’t the answer you were expected. I’m sorry for any inconveniences this may caused, but in the meantime if you have any other questions or issues please don’t hesitate to reach back out, I’ll be more than happy to help you however I can!

My response to the email by me:
Did you guys do this on your end or you just sent the sorry memo above, and what proof you have you did the investigation? I did all the steps you said to do. I don’t understand why you guys say to wait until it displays as complete only to get the automated information above, each rep that reviewed this acct keep saying the verbiage above. There are so many complaints against this company it is just’s getting worse. You guys are allowing people to rip us off. You are not protecting us in no fashion. I sent you all the footage as to what took place and nothing has been done. You then state to ask for the money back which is a joke. The one person rejected my request the other one never responded, and I suppose to not be upset about this. from what the portal states you supposed to started a dispute. What happen? If I had of knew you guys don’t care about the people I would have never sign up for this. Wish I did my homework. I thought you guys act like the bank would, but that is what I get for assuming. Now that I am out of $280 I see all the negative mess on the internet all the way down to the BBB don’t’ approve of you! I need answers and I need someone to contact me because this is not right! People work hard for their money and for you to tell me the bs above and the crook still have the acct active what the hell? I don’t understand this. Please advise who to call for a live person whom is in the upper management, because this is unacceptable!