My brother died and I see he had a cashapp account. I have sent in all of the documents necessary to show I am the administrator of the estate as well as his name and debit card used on the account. They are not providing me access as I do not know the e-mail account or phone number he used to setup the account. You cannot process a transaction without the name and debit card number, but they just won’t utilize that data to get me access to my dead brother’s account.
They just need to allow someone to search on my dead brother's debit card, and stop insisting I have the right e-mailphone number or cashtag. I am suffering enough with the death of a family member, why does this need to be so difficult?