Cash App complaint: Poor customer service
Filed 13 Oct 2020 by Lauren
My brother died and I see he had a cashapp account. I have sent in all of the documents necessary to show I am the administrator of the estate as well as his name and debit card used on the account. They are not providing me access as I do not know the e-mail account or phone number he used to setup the account. You cannot process a transaction without the name and debit card number, but they just won’t utilize that data to get me access to my dead brother’s account.
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