My complaint:
I have worked with the Caviar food delivery app for about 3 years. I recently changed my payouts to go to Cash App as the option existed to get paid daily instead of every Tuesday like always. Apparently Caviar and Cash App are a part of the Square parent company. My payout due me should have been $960.62 on Tuesday, March 24th, but it was not in my Cash App, nor was it on the debit card I always used over the last 3 years. Found out from Caviar what cashtag it was paid to. And apparently I had 2 cash app accounts (unknowingly) more than likely from what I found out because I had a phone changed since I originally signed up with Cash App back in June of 2019. After many emails back and forth with Cash App (and Caviar for that matter), Cash App said that the problem could be remedied by merging the two accounts if I gave them the information they listed. I did that (3 times in fact). Responses are far and few between, but when I finally do get a response, it’s always the same one I originally got telling me about merging my accounts and repeatedly asking for my information as if I hadn’t done that already repeatedly. Caviar says they can’t pull my payout back and that I have to resolve it with Cash App. Meanwhile neither Cash App nor Caviar have phone customer service options, only email which they have extremely slow responses, and lately no response at all.
Suggested solution:
I've already changed my payout to my checking account for future payouts, so the only resolution I'm looking for is to get the money I worked 7 days, 10 hours a day for in the amount of $960.62. It is inhuman, especially during this the coronavirus times we're in for these wealthy companies to not do everything in their power to make sure people, who are even doing this kind of work in the first place because of company shutdowns, to get paid what they work for. Please, I am the only person working in my household and my family is depending on me. We need my pay to survive. Thank you.