Cash App complaint: Money Not Refunded
Filed 8 Apr 2022 by Abrion
There were two charges on my account from a merchant I didn’t know. One for $9.97 and $99.97. I filed a complaint through Customer Service on January 22nd of this year. I was told that there would we be an investigation and after 45 days, if merchant doesn’t respond to their inquiry, I would be refunded for both amounts. I was refunded the next day for the $9.97 but I have yet to be refunded for the other amount. Instead, they have failed to respond to my frequent complaints about the matter through their customer service and promises of email replies from their escalations department have NOT HAPPENED. Their customer service is a joke. They have no power to do anything else but make hollow promises. I’m fed up with the delay and just want my money back.
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