Cash App complaint: Missing fund-CASH OUT ISSUES

Hi Amira,

Thank you for your patience! I’m so sorry to hear that you still have not received your missing deposit. We know how important your funds are so we are going to do everything in our power to help you!

We want to make sure you recover your $1140.03 deposit. To recover your missing deposit, we have reached out to State Employees Federal Credit Union with a letter of indemnity.

The letter requires State Employees Federal Credit Union to investigate your missing deposit and provide a resolution. Please keep in mind that this process can take 2-3 weeks, but we hope to receive a response from the bank sooner.

If the bank is able to send the funds back to Cash App, the funds will automatically be credited back to your account. For any other updates, we will reach back out.

Thank you for your time, patience, and understanding! Always happy to help!

Ryan R
Cash Support

————— Original Message —————
From: Amira Abdul-Wahhab [[email protected]]
Sent: 7182020 8:16 AM
To: [email protected]
Subject: Re: Cash Out Instructions

Good morning Sammi from Cash App,

I have been instructed by my credit union (SEFCU) to ask Cash App to reject or cancel the transaction. Cash App sent the money to my member ID, the number ending in 47, and not an actual account number. This now causes me to ask why was the money even cashed out to that account? That account was removed from cash app months ago. The money was suppose to be sent to a Vystar credit union account. This is causing such an inconvenience on my life. I am trying to purchase a new car. My previous car broke down and I need to hit back and forth to work. This could cause me to lose my job. Please help me!

Amira Abdul-Wahhab
Dual Master of Social Work and Public Administration, 2019

On Jul 10, 2020, at 3:31 PM, Cash App Support wrote:

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Hi Amira,

Sammi again with Cash App Support, thank you for your patience while our team looked into your deposit for you.

Our payment operations team was unable to reverse the deposit. As a next step, we’ve attached a document ing your $1,140.03 payment was successfully deposited to the bank account ending in 47.

Please provide this to the ACH department at the bank to locate the funds. All financial institutions, including this bank, use the ACH network to move payments to and from bank accounts. The trace information provided includes a Recipient ID and Trace Number that the ACH department must use to locate these funds.

If the bank states that the deposit was reversed back to Cash App, please ask them to provide the transaction details on a bank letterhead.

If you have any additional questions please do not hesitate to reach back out.