My complaint:
I have used Cashapp card because of the Boost offer they had:
$30 off each online purchase with “Italic”. After purchase Boost was not applied and I have reached customer service. Valeria was the first representative she did not answer my question, but gave generic answer and said to read boost conditions again. I did and in small letters underneath it stated $30 which means “$30 and more”, however it’s not saying $30 “more then $30”.
After my third request to answer she said it is only more then $30, I explained that this is misleading and I would like to speak with manager and file a complaint, only after my third request she said that manager would reach me via email. Manager Casey wrote an email using generic answer and adding that transaction should be only $30.01 or more, though it stated other. After that she ignored my request to help to file a complaint or provide more information and after I asked for it again she just replied: “ We have provided as much information as possible to help you resolve your issue. We’re unable to provide additional support and will be closing your case.” Complete ignore…
So both Valeria and Casey were ignoring my requests to file a complaint and gave generic answers on most of my questions. They did not escalate my request further and ignored my request for badge number or something like it so I would be able to include it in my complaint to corporate. That is at least unprofessional and rude!
There is no one to talk over the phone, only chat and emails, but their csr don’t care at all.
Also I did not like very unofficial language with “Hi, thanks, etc”, as I am not talking to my friends and I have used to work as csr and know what standards should be.
In conclusion I was out of $30 due to misleading informationadvertisement and with soar felling after ignore and attitude from companies csr!
Suggested solution:
Warn other people
