Cash App complaint: Linked account not recognized on Add Cash attempt

Name: Linked account not recognized on Add Cash attempt
Item: Cash App
Rating: 1
Author: Matthew

Open 24 Sep 2020 183 views Payment Providers

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Filed 24 Sep 2020 by Matthew

I successfully linked my Discover Bank account by specifying the routing number and account number.
I then attempted to Add Cash, which accepted the amount I specified, but then asked me to link a bank account.

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Case details

Status: Open
Company: Cash App
Filed: 24 Sep 2020
Rating: 1/5
Desired resolution: Ensure that the Add Cash feature recognizes all linked bank accounts and permits the user to select from the list - or if there is only one, that it is the intended to source of the cash.
Problem: Linked bank account not recognized when adding cash
About: add cash feature

Progress

Filed
Company notified
Company replied
Resolved

24 Sep 2020 Complaint filed and published
24 Sep 2020 Message from Bizzy: we notified Cash App about this complaint.

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