Cash App complaint: hold money ransom

I had my IRS check to be deposited into my cash app account and to my checking My IRS check came in on time on the fourth of April It is now the 13th it got put in my bank and then failed I was told to send in a letter to prove my address I did on the fourth that day the day I seen it fail I did my verification I send in verification of my address with my name on it and my physical address as I asked exact document they asked for and it is the 13th of April and I have yet to get an answer on where my money is if they have my money IRS said my financial institution has my money I’m about to lose my house because I owe my mortgage and it’s for $5,000 and I need that money my son’s going to college and I’d be at to get an answer from cash up or get my money there yeah behold on my money for some reason for no reason at all there’s no reason they have any rights to be holding my money right now from me and they they will not give me an answer it’s the same thing every time I call or every time I text we have escalated your case to the appropriate team and we will let you know when it is taken care of there is nothing to take care of They have no reasons to be holding it I did as I said 13 days ago I need my money and it’s being held ransom and I have no idea what to do about it is basically like they stole $5,000 from me I’m fixing to lose my home and nobody’s doing anything about it nor have I received a deposit from my IRS check so what do I do like I called the IRS my money’s been sent I call my bank I can’t get I called my cash app my account I can’t get an answer I need to know where my money is and I need it in my bank now I’m fixing to be homeless we haven’t even ate I have no money I need my tax money is going to save us and I’ve yet to get anything from cash app not even an answer no nothing no nothing just I’m getting pushed around in circles while they sit on my money for no reason it’s wrong what they’re doing it’s very very wrong ruining people’s lives everyday