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Cash App complaint: Friends never redirected money but taken from my account

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Filed 24 Aug 2020 by Cassandra

Last month, I attempted to send a friend $90. When I sent it, it came back the two times I tried stating that there was an error. Following the second attempt my bank notified me that the $90 had indeed been debited from my account butt my friend never received it. I took screenshots of the error message and my bank app ledger pricing this. Upon trying to contact them about out, they repeatedly stated that the money never left my account. So I contacted by bank’s online support, who verified that yes it did and is have to take it up with cash app. I received a transcript of not just one but two separate charts with my bank supporting my claim. I sent cashapp the transcripts, screenshots of my account ledger as well as the actual bank statement, screenshots of the error, and even screenshots of the website I went to that reports pirates for apps and utilities, go which cash app was experiencing here in north Texas’s. Once i provided this oodles information, they just stopped responding to me entirely. No response to emails, they don’t have a 1800 number, and while I was waiting for a response, I received an email asking me Now that your issue has been resolved, please rate your experience and i was just floored! Seriously? They ignored me, refused to acknowledge or address the proud I provided, then basically tell me to screw off. I’m out NINETY DOLLAR. In the middle off a pandemic and have list my job. This is not a respectable, polite, or acceptable way to do business. I want my cash back!

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