My complaint:
On February 5, 2021 there were 11 attempts to remove funds from my account all within minutes of each other beginning at 3am. Unfortunately two of those attempts were successful totalling $516.50. My funds were sent to unknown individuals who I had never even heard of let alone sent money to. It was brought to my attention that someone created a duplicate account in my name using my debitaccount information and removed the funds without even needing my personalized code I created for security. I’ve tried reaching out to cash app several times via email because they don’t have a live customer service but even after supplying all the information they requested down to the make and model of my phone as well as my location and I still have gotten no where. I filed a dispute with my bank and to my surprise Cash app denied my claim and lied on me stating I had sent funds to these individuals before. I have my complete cash app history to prove they are liars and crooks! I absolutely can not lose out on $516 with my five children. Please help me!
Suggested solution:
By approving my claim from my bank or refunding me my money themselves!
