Cash App complaint: My phone number lock to another card

Name: My phone number lock to another card
Item: Cash App
Rating: 1
Author: Travion Alderson

Open 2 May 2020 316 views Payment Providers

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Filed 2 May 2020 by Travion Alderson

My old cash app card and phone was stoling…im trying to use my new cash app…but friends and family can’t find me on my new cash app…I can’t find them…their names won’t show up when I type their cash app ID name into my cash app to request money.

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Case details

Status: Open
Company: Cash App
Filed: 2 May 2020
Rating: 1/5
Desired resolution: See if my phone number is connected to my old account My phone number is (804) 309-8978
Problem: Phone number still tied to old account
About: mobile payment account

Progress

Filed
Company notified
Company replied
Resolved

2 May 2020 Complaint filed and published
2 May 2020 Message from Bizzy: we notified Cash App about this complaint.

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