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Cash App complaint: Fraud from Cashapp

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Filed 10 Nov 2021 by Monique

On February 1, 2021, my account was hacked. I was under the impression that I was speaking with someone from Apple, concerning that someone was trying to use my Apple account over seas to purchase an Ipad and Iphone. He walked me through steps I thought would secure my account, but instead he was a hacker and thief. My Cashapp account was connected to my Chime account, the hacker got into both accounts and took out $490 and then moments later he took $120. I immediately contacted CashApp and they said to call Chime. I called Chime and they put the money back into my account on February 03,2021, The total of the amount of the transaction made was $615.51, and that was taking out on the first, Cashapp charges $9.23 for an instant payout, that was debited out of my Chime card ending in 5827.It went straight to an account ending in 9786, a master card. On February 22, 2021, after Chime put the money back into my account, they went to Cashapp, at the time it was through Stride Bank, so I didn’t think it was from Chime. Stride Bank went into my Cashapp, I had over $300 in my Cashapp account at the time ChimeStride Bank try to retrieve the money back, because they figured that Cashapp was responsible for paying me back my stolen money. After ChimeStride Bank tried to take the funds, Cashapp then took the $356, which left my Cashapp account negative $ 232.42. Now Cash app has closed my account, Cashapp took the money that I had in my account and gave it to Stride Bank, and left my account in the red and then closed my account. I was the one that was robbed by a hacker and Cashapp. I am out of almost $400 and they haven’t mentioned a word. My feelings is hurt, because I have been a member of cashapp since 2018, and they treated me like a criminal, and never went after the real criminals. I want my money back, I have all receipts, I don’t understand on March 1, 2021, Chime gave me another Provision credit for the $120 and $490, but they took it out and put it back. Between the 2 of them, I’m confused, because the money I had in My cashapp account had nothing to do with the money that was stolen on February 1, 2021.

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