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Cash App complaint: Failure to transfer funds

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Filed 18 Sep 2020 by Morris

I have not been able to receive funds sent me. I have contacted Cash App Customer Service and have not been a able to rectify the matter. This involves the amounts of $1200.00, $400.00 and $100.00 for a total of $1700.00 sent to me on 9220. I was contacted by Cash App Customer service with questions involving the amounts, dates submitted, my account information ( phone number, etc), and names of individuals sending the funds. I provided the information to them, but I have not heard from them. I have reached out several times to them for answer and called the toll free number ( 855-351-2274) but can not get any contact from anyone. I need my funds for bill payments and it has been over 3 weeks without resolution. I have also reached out to the individuals who sent the funds and was information that the transactions show that they were completed and provided me with the California bank called Square that accepted the funds, I have tried to contact Square ( 855-897-1838) and only get an menu but can not speak with any individual. I have used Cash app before and still successfully for small transactions, but it seems that they have just closed all contact regarding this missing transaction.

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