Cash App complaint: Excessive fund hold time

Name: Excessive fund hold time
Item: Cash App
Rating: 1
Author: Alan

Open 31 Jan 2024 117 views Payment Providers

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Filed 31 Jan 2024 by Alan

I placed an order with a merchant and the merchant was unable to complete the order, the merchant very ly cancels the order and voids the transaction now 5 days later cash app still is holding the funds telling me to contact the merchant which I have done several times it’s been 5 days and still holding 500 dollars of mine telling me to contact the merchant.

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Case details

Status: Open
Company: Cash App
Filed: 31 Jan 2024
Rating: 1/5
Desired resolution: Release my funds back to me by voiding out the hold
Problem: Funds held after merchant voided order
About: voided merchant payment
At stake: $500
Dealing with it for: 5 days

Progress

Filed
Company notified
Company replied
Resolved

31 Jan 2024 Complaint filed and published
31 Jan 2024 Message from Bizzy: we notified Cash App about this complaint.

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