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Cash App complaint: Doordash Refund to Cash App

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Filed 28 Jul 2020 by Dionisio T

I made an order with doordash for the total of $59.61 for an order at Rocco’s New York Pizza on July 3rd, 2020. The restaurant was closed due to COVID, unfortunately. Doordash has sent me a refund receipt and I have multiple transcripts from chats with doordash customer service stating that the refund for the exact amount was issued an processed. That they sent it back to my bank, aka Cash App. I have not received a refund for the amount in almost a month, as today is July 28th, 2020. I have emailed Cash App support and received no support as of yet. It is almost virtually impossible to contact my bank with no live support and no returned emails.

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2 comments

  1. Thanatos

    Cash App isn’t a bank, so expect to lose more money with future refunds.

    If Cash App is your main ‘banking’ source, then I think your refund went straight to your Cash Balance, and if you have other funds in there, then you likely. didn’t even notice it since again, Cash App sometimes doesn’t show refunds on the statement. Let me explain...

    I had a cancelled order from DoorDash last month. I remember vividly Cash App refunding my Cash Balance the very next day with the amount I paid DoorDash — with no record of the repayment in my transaction history on the app nor on in my monthly statements on the Cash App website logged in via desktop. The money just went back into my Cash Balance out of nowhere :p

    It’s not only DoorDash transactions either. Whenever I order delivery from Walmart using my Cash Card, Cash App refunds me if the final amount ends up being less than what I was originally charged due to items not being in stock, no substitute items, etc. Again, Cash App never records these Walmart refunds in my history. The money just silently creeps back into my Cash Balance, and I have to remind myself that I got money back (and Cash App didn’t care to make note of in my history nor statements).

    Please know that Cash App is not FDIC insured, so if it is your ‘bank’, your ‘bank’ will leave you empty handed and take all the funds left over in your account if Cash App ever went bankrupt or failed miserably in some other way...

    —

    TLDR; Refund transactions won’t be in your history nor your monthly transaction statement. Refunds just go back into your Cash Balance, but your history/statements will have no recollection of it...

    Reply

  2. Dionisio F Tabora

    Well the thing is, I have always received notifications of funds being refunded and I have notifications on my statement showing money was refunded from a different transaction. Let's say they didn't notify me though, I had only $64 and change in my cash app account prior to the $59.61 purchase, I know that it didn't come back to my account.

    Reply

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