Complaint: Doordash Refund to Cash App

on 28 July 2020 about Cash App in category Payment Providers

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My complaint:

I made an order with doordash for the total of $59.61 for an order at Rocco’s New York Pizza on July 3rd, 2020. The restaurant was closed due to COVID, unfortunately. Doordash has sent me a refund receipt and I have multiple transcripts from chats with doordash customer service stating that the refund for the exact amount was issued an processed. That they sent it back to my bank, aka Cash App. I have not received a refund for the amount in almost a month, as today is July 28th, 2020. I have emailed Cash App support and received no support as of yet. It is almost virtually impossible to contact my bank with no live support and no returned emails.

0 0 votes
Justified complaint?

Suggested solution:

Put my money back on my account. Doordash refunded it to me, not cash app's pockets.

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Thanatos
Thanatos (@thanatos)
9 months ago

Cash App isn’t a bank, so expect to lose more money with future refunds. If Cash App is your main ‘banking’ source, then I think your refund went straight to your Cash Balance, and if you have other funds in there, then you likely. didn’t even notice it since again, Cash App sometimes doesn’t show refunds on the statement. Let me explain… I had a cancelled order from DoorDash last month. I remember vividly Cash App refunding my Cash Balance the very next day with the amount I paid DoorDash — with no record of the repayment in my transaction… Read more »